External Professionals Survey

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You are not required to complete the above information. You may complete your name or leave this blank if you wish to remain anonymous.
Please read the questions below and click the button that matches the grade you feel we perform.

This helps us improve and raise our standards.

1 - Inadequate 2 - Required Improvement 3 - Good 4 - Outstanding

1. Is the service safe?

Medication processes appear to be well managed(Required)
Equipment I see is well maintained(Required)
I am positively encouraged to challenge and report any poor practice and I am confident this would be acted upon(Required)
I am involved quickly and appropriately in Service Users' care if they are assessed as requiring specialist advice or intervention(Required)
When I have been present, I feel there are the right number of staff to support the Service User’s care/support needs(Required)

2. Is the service effective?

Staff appear to be clear about their roles and responsibilities(Required)
Staff appear to receive a good induction and I see staff shadowing more experienced staff(Required)
Staff appear to be well trained and the service is one of continual improvement(Required)
Staff accept advice and recommendations from visiting professionals which improves outcomes for those in their care(Required)
I feel the Service User is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessary(Required)

3. Is the service caring?

feel staff treat Service Users and their loved ones with dignity, respect, kindness and compassion(Required)
There are warm positive relationships between Service Users and staff(Required)
The staff team is caring and staff work well together(Required)
Service Users' privacy appears to be always respected by staff of Yorkshire And Humber Healthcare Alliance East during my visits and this includes their personal information(Required)
I feel staff communicate with Service Users and their loved ones about their needs and staff understand the importance of not discriminating because of someone's protected characteristic Total(Required)
Staff treat me with dignity, respect, kindness and compassion as well as the person important to me(Required)

4. Is the service responsive?

I feel staff understand the service is for Service Users, they listen to their needs, preferences and ideas and act on them(Required)
I have experienced friends, relatives and advocates being consulted when it is right to do so. Their views are listened to and acted on(Required)
I am kept up to date by staff when this is necessary(Required)
Any concerns I have and complaints I make are taken seriously, dealt with promptly and I am kept informed(Required)

5. Is the service well-led?

I have experience of the managers, they appear to know what they need to do and they have been honest with me, including when things go wrong(Required)
The management team at Yorkshire And Humber Healthcare Alliance East is well known to Service Users, relatives and staff and is easily contactable(Required)
Staff appear to be happy in their work(Required)
I am asked, when appropriate, for my views on the wider service and I feel included in how things will be different(Required)
There appears to be good communication between management and staff(Required)
The culture within Yorkshire And Humber Healthcare Alliance East appears to encourage contributions from all involved(Required)
There is, in my opinion, strong leadership which welcomes views from all(Required)
Respecting my privacy(Required)
If you wish, you do not have to declare your identity on this survey and you may return it anonymously
A member of staff helped me to complete this survey(Required)
I have been told that I can return this survey anonymously(Required)
I have been shown how to return this survey anonymously(Required)
I am satisfied that I can return this survey anonymously if I want to(Required)